What the Law Says About Your Rights to an Affordable Payment Plan

Are you or someone you know behind on your utility bill?  The law says if you have not broken a payment plan in the last 12 months, your utility company has to give you a minimum of 12 months to pay off the past due amount.  This is a minimum 12 months not a maximum.
The law also goes on to say the utility must take into account the household’s ability to pay.  People often agree to something they cannot afford because they are not aware of their lawful rights to a reasonable affordable payment plan.
If you need to negotiate a payment plan and you feel that the utility company is not treating you fairly, call the Iowa Utility Board’s customer service department at 1-877-565-4450.  The Iowa Utility Board is the state agency that has authority over all Iowa utility companies.
In addition, applications are still being taken for the Low Income Home Energy Assistance Program (LIHEAP).  Operation Threshold will be taking applications through April 30th.  For more information contact Operation Threshold at:
(319) 291-2065 – Black Hawk County
(319) 334-6081 – Buchanan County
(319) 824-3460 – Grundy County